EBPP Frequently Asked Questions
General Description
What is Electronic Bill Presentation and Payment (EBPP)?
Is my on-line payment received immediately by Eastex?
Is there a cost to the customer for using EBPP?
Is there a minimum payment amount?
Is there a maximum payment amount?
Trouble Shooting and Usage
What is my E-bill ID?
What is my initial password?
How do I change or correct my bank account information?
How do I stop my EBPP account from automatically paying my bill each month?
Why does the EBPP system tell me that my 'Bank or Routing number' is invalid?
Should I be able to see my complete telephone bill online?
General Description
Q- What is my E-bill ID?
A- Your E-bill ID is a unique number found on page 1 of your telephone bill, at the top right corner of the page. (The initial password for your account setup is your 10-digit telephone number.)
Q- What is my initial password?
A- The initial password for your account setup is your 10-digit telephone number. Do not enter any dashes or spaces. You must enter a new password as part of your account setup process. Your new password must be at least 6 characters and no more than 12 characters in length.
Q- What is Electronic Bill Presentation and Payment (EBPP)?
A- EBPP is a system to allow Eastex Telephone Cooperative, Inc. (Eastex) customers to view and/or make payments via the Internet.
Q- Is my on-line payment received immediately by Eastex?
A- No, payments are not immediate. Payments made through the on-line payment system before 1:00 pm CST on business days are processed by Eastex the same day, overnight. Payments sent after 1:00 pm CST are processed by Eastex the following business day. The schedule for payment processing and transfer of funds within the banking system may vary. While it is anticipated that Eastex and the banking system will complete most transactions within twenty-four (24) hours of the day designated, it is understood that due to circumstances beyond the control of Eastex, particularly delays in handling and posting payments by slow-responding companies or financial institutions, some transactions may take a day or even a few days longer. The terms and conditions agreement you accept to use the on-line payment system require payments to be sent a minimum of 3 business days prior to the due date to avoid late payments.
Q- Is there a cost to the customer for using EBPP?
A- No, there is no cost to the customer for using EBPP. This is an additional service offered by Eastex Telephone Cooperative, Inc. for the convenience of our customers.
Q - Is there a minimum payment amount?
A - The system will reject any payments that are less than One Dollar.
Q - Is there a maximum payment amount?
A - There is a per-transaction cap of $1250.00.
Trouble Shooting and Usage
Q- What is my E-bill ID?
A- Your E-bill ID is a unique number found on page 1 of your telephone bill, at the top right corner of the page.
Q- What is my initial password?
A- The initial password for your account setup is your 10-digit telephone number. Do not enter any dashes or spaces. You must enter a new password as part of your account setup process. Your new password must be at least 6 characters and no more than 12 characters in length.
Q- How do I change or correct my bank account information?
A- You cannot change (or correct) your banking information in the EBPP system. You will have to delete the current account by clicking on "Delete This Account" under the "My Payment Accounts" section of your account. You can then add your new or corrected account.
Q - How do I stop my EBPP account from automatically paying my bill each month?
A - To turn off the automatic pay feature of your EBPP account, log into your account and perform the following steps:
Click the "My Accounts" tab...
Click on your 'bolded' account name, this will display your account information screen...
Uncheck the box that says "I want this account paid automatically."
Acknowledge the warning, and then click continue.
Q- Why does the EBPP system tell me that my 'Bank or Routing number' is invalid?
A- Please verify that you have entered your Routing Number and your Account Number in the proper fields on the form. Your checks will show the Routing Number first, followed by your Account Number. The EBPP Software asks that you enter your Account Number first, followed by your Bank's Routing Number.
Q- Should I be able to see my complete telephone bill online?
A- Yes, you should be able to see your complete bill online...in fact it is an exact image of the bill you received in the mail. To view your complete bill, click on the bold, underlined text at the top of your bill summary box. This will bring up the first page of your bill. You can step through the pages of your bill using the navigation tools above the bill page. Additionally, you can click on "View as PDF - Printer Friendly Version" to see your complete bill using Adobe's Acrobat Viewer.