What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet service and connected devices.
If your household is eligible, you can receive:
- Up to a $30/month discount on your internet service, received in the form of a discount credit issued on your monthly internet bill
- Up to a $75/month discount if your household is on qualifying Tribal lands
- A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)
Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the ACP with a participating provider that offers connected devices (Note: Eastex does not offer connected devices).
How Can You Receive Your Benefit?
Step 1. Check to see if you are eligible at acpbenefit.org (look for the “Apply Now” button). If you are eligible, print or save your eligibility application details and proceed to Step 2.
Step 2. Apply for the ACP benefit by completing our customer opt-in form. It is imperative that you use the EXACT same information used to check your eligibility in Step 1. Submit your completed form to your local Eastex business office either in person or via email to email@example.com.
Additional customer paperwork may be required for new accounts. Please note that your benefit will not begin until you have been successfully enrolled in the ACP program through the National Lifeline Accountability Database, a federally administered database that is required for program use. Enrollment errors and rejections are common due to many reasons beyond the control of Eastex Net and its employees. Benefits are not prorated and will typically be credited to the customer’s account in the first full month following successful enrollment in the program.
What Else Do I Need to Know?
The ACP benefit is separate from any existing Lifeline benefits and is subject to verification of the customer using the discounted broadband service. Please contact our business offices in Henderson at 903-854-1000, in Livingston at 936-967-1000 or in Waskom at 903-687-3600 if you have questions. For more information, you may also visit the FCC’s website at https://www.fcc.gov/affordable-connectivity-program. We also encourage you to read all bill notices, visit the eastex.com website, and follow us on social media for ACP announcements. You may follow our Facebook newsfeed @eastexcoop, or our Twitter feed @EastexTelephone.