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Introducing Eastex Modem Rentals
To better serve our customers and keep your internet running at its best, Eastex now offers a convenient modem rental program. Instead of purchasing equipment upfront, you can now rent a high-quality, fully supported modem for a small monthly fee. This ensures you always have the latest technology, professional support, and peace of mind, without surprise costs or the hassle of managing your own hardware. It’s just one more way Eastex is working to keep your connection strong, secure, and simple.
Frequently Asked Questions
Eastex made this change so every customer can get the most reliable, fully supported equipment. With rental modems, we can keep your service up to date and quickly replace or upgrade equipment as technology changes at no additional cost to you. Renting your modem is really the easiest way to make sure your internet stays strong, secure, and supported — all handled by your local Eastex team.
No worries! If your modem rental ever stops working, Eastex repairs or replaces it at no additional charge.
You’ll continue paying the small monthly rental while you have Eastex Internet service. The fee covers maintenance, updates, and guaranteed performance. This means no surprise costs down the road.
No, while Eastex modems ensure full compatibility and allow our technicians to provide faster, more accurate support and service, customers can provide their own modem. Customer-provided modems are not supported by Eastex, will not receive automatic updates that may be required for a smooth internet experience, and may not be fully compatible with Eastex’s network.
If you contact us to investigate internet trouble, and our technicians determine the cause of the trouble to be your modem, you will be responsible for trip and labor charges, unless you opt into the modem rental program at the time the technician is on-site assessing the problem.
Don’t worry. You can continue to use the modem you purchased from Eastex for as long as it works properly, and we will continue to honor all equipment manufacturer warranties. If at some point in the future, you experience internet trouble, and our technicians determine the problem is with your modem, you will have the option to replace your current modem with a new modem under the $10/mo. rental price.
Eastex Modem Rental vs. Customer-Provided Modem
| Feature / Consideration | ✔️ Eastex Rented Modem | ⚠️ Customer-Provided Modem |
|---|---|---|
| Upfront Cost | No upfront purchase costs, just a small monthly rental fee | Customer pays full cost ($150–$250+) for equipment |
| Service & Support | Full coverage — Eastex installs, maintains, and replaces as needed | No support — Eastex does not support customer-provided modems or equipment |
| Replacement Coverage | Free replacement if the modem stops working | Customer responsible for all replacement costs |
| Network Compatibility | Guaranteed to work with Eastex’s network and optimized for your service tier | May not be compatible, leading to reduced speed or dropped connections |
| Security & Firmware Updates | Automatic firmware and security updates handled by Eastex | Customer must manually check for and install updates (often skipped) |
| Troubleshooting | Eastex can test and resolve many issues remotely | Troubleshooting may take longer; costly service calls often required |
| Transition to Fiber | Fiber-ready equipment already included | May require replacement to work with fiber services |
| Local Support | Backed by friendly local Eastex technicians | Responsibility falls to the customer or manufacturer’s help desk |
| Convenience | “Set it and forget it!” Eastex handles everything | Customer responsible for setup, configuration, and maintenance |
| Long-Term Cost | Predictable, low monthly fee with full coverage | Higher long-term cost due to replacements, upgrades, and repairs |