Text Alerts

Eastex Connect is a service that uses SMS/text alerts to proactively deliver account information such as: statements, balance, due date, payment confirmation, appointment reminders, and more. “Keywords” as described below, can be texted to quickly and easily request action or information.

Keyword Reference Guide

Eastex Connect is faster and easier than calling the call center or logging on the website. You have immediate access to important account information, and a record of your account status is stored in your SMS history for quick reference.

No! Eastex will send customers 3 to 5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable.

No! Eastex protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from Eastex through the Eastex Connect service.

Eastex does not charge for Eastex Connect. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.

Eastex’s customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to (800) 232-7839. If you choose to re-engage, you must issue UNSTOP to reactivate messaging.

No. Eastex Connect recognizes upper and lower-case letters as the same.

Customers must be opted-in to the Eastex Connect system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your Eastex account with your new mobile contact number (and delete the old mobile number).

To Opt-Out, text STOP (without additional characters or spaces) to (800) 232-7839. If you change your mind, there is no additional action that can be taken by Eastex to assist you further until you lift the STOP. If you choose to re-engage, you must issue UNSTOP to reactivate messaging.

Virtually all domestic wireless carriers support the Eastex Connect service offering. For the most current list of those carriers, please see the Eastex Connect Terms and Conditions.