Eastex Connect – Eastex Telephone

Which wireless carriers support the Eastex Connect text message service?

Virtually all domestic wireless carriers support the Eastex Connect service offering. For the most current list of those carriers, please see the Eastex Connect Terms and Conditions.

How do I opt-out of or stop receiving the Eastex Connect message alerts?

To Opt-Out, text STOP (without additional characters or spaces) to (800) 232-7839. If you change your mind, there is no additional action that can be taken by Eastex to assist you further until you lift the STOP. If you choose to re-engage, you must issue UNSTOP to reactivate messaging.

What if I get a new mobile number?

Customers must be opted-in to the Eastex Connect system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your Eastex account with your new mobile contact number (and delete the old mobile number).

Does capitalization matter when I am texting to the company?

No. Eastex Connect recognizes upper and lower-case letters as the same.

Do I have to use Eastex Connect?

Eastex’s customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to (800) 232-7839. If you choose to re-engage, you must issue UNSTOP to reactivate messaging.

How much will Eastex Connect cost me?

Eastex does not charge for Eastex Connect. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account.

Will you sell my information to others?

No! Eastex protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from Eastex through the Eastex Connect service.

Will I constantly be getting messages from Eastex?

No! Eastex will send customers 3 to 5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable.

Why should I use Eastex Connect Alerts?

Eastex Connect is faster and easier than calling the call center or logging on the website. You have immediate access to important account information, and a record of your account status is stored in your SMS history for quick reference.

What is Eastex Connect and how do I request information?

Eastex Connect is a service that uses SMS/text alerts to proactively deliver account information such as: statements, balance, due date, payment confirmation, appointment reminders, and more. “Keywords” as described below, can be texted to quickly and easily request action or information.

Keyword Reference Guide

Keyword	How To
Help	Text the word HELP to (800) 232-7839 to receive a text with available keywords to access your account information and a hotlink to more information.
Stop	Text the word STOP to (800) 232-7839 at any time during the month to stop receiving text account alerts to your mobile phone.
Acct	Text the word ACCT to (800) 232-7839 at any time to receive your account number on your mobile phone.
Bal	Text the word BAL to (800) 232-7839 at any time during the month to receive a text message with your current balance due and the date it is due.
Pay	Text the word PAY to (800) 232-7839 at any time during the month to receive a text message with your most recent payment posted to your account and when it was posted.
Appt	Text the word APPT to (800) 232-7839 to receive a text message with any scheduled appointment you might have.