Modem Rental

Don’t worry. You can continue to use the modem you purchased from Eastex for as long as it works properly, and we will continue to honor all equipment manufacturer warranties. If at some point in the future, you experience internet trouble, and our technicians determine the problem is with your modem, you will have the option to replace your current modem with a new modem under the $10/mo. rental price.

If you contact us to investigate internet trouble, and our technicians determine the cause of the trouble to be your modem, you will be responsible for trip and labor charges, unless you opt into the modem rental program at the time the technician is on-site assessing the problem.

No, while Eastex modems ensure full compatibility and allow our technicians to provide faster, more accurate support and service, customers can provide their own modem. Customer-provided modems are not supported by Eastex, will not receive automatic updates that may be required for a smooth internet experience, and may not be fully compatible with Eastex’s network.

You’ll continue paying the small monthly rental while you have Eastex Internet service. The fee covers maintenance, updates, and guaranteed performance. This means no surprise costs down the road.

No worries! If your modem rental ever stops working, Eastex repairs or replaces it at no additional charge.

Eastex made this change so every customer can get the most reliable, fully supported equipment. With rental modems, we can keep your service up to date and quickly replace or upgrade equipment as technology changes at no additional cost to you. Renting your modem is really the easiest way to make sure your internet stays strong, secure, and supported — all handled by your local Eastex team.