Keeping You Informed

We want you to be in the know! At Eastex, we are committed to providing the accurate policy and legal information for all of our customers.  You’ll always find the most up-to-date policies, legal documents, tariffs and more right here on our website.

Review PDFs of our complete Terms and Conditions and Privacy Policy, or visit key topics below.

Acceptable Use Policy

Read our policy about how to properly use the Eastex network as well as information about inappropriate use and misuse of the the network.

CALEA Compliance

In compliance with CALEA, Eastex’s equipment, facilities and services have surveillance capability to assist law enforcement.

Call Traceback

For illegal robocall traceback requests, please contact

Copyright Infringement

Learn more about your rights and the actions Eastex is required by federal law to take if copyright infringement claims are filed.

Interconnection Agreements

Eastex list of Interconnection Agreements.

Internet Fraud Complaints

Visit official government web resources to report and learn about internet fraud.

Lifeline and Tribal Link Up Guidelines

Learn about the guidelines for eligibility, application prerequisites, and annual eligibility verification process.

Network Management Policy (Net Neutrality)

Eastex believes in being a responsible member of the Internet Community, including adhering to the “net neutrality” rules set forth by the Federal Communications Commission (FCC).

Privacy Policy

Eastex is committed to your privacy.  Review our policy on how we store, protect, and distribute your personal information.

Public Utility Commission

Texas PUC website:

Red Flag Compliance

Eastex actively works to detect, prevent and mitigate identity theft.

Terms of Use

Read our terms of use and conditions for Eastex products and services.