December – 2021

Happy Holidays

We wish you a very Happy Holidays from your Eastex Family!

Don’t forget to call family and friends during the Holidays.

Check with your local Chamber of Commerce for Hometown Christmas events.

Eastex Telephone offices will be closed Friday, December 24, 2021 for the Christmas holiday. Eastex offices will also be closed Friday, December 31, 2021 for the New Year holiday.

The Season of Giving!

This month, if you sign up for Eastex Telephone’s Paperless Billing, we will give you a one-time $5 bill credit. To sign up, you may contact your local office or visit the e-care portal.

Eastex Scholarship Information

Scholarship information and applications will be available from the business offices in Henderson, Livingston and Waskom on January 3, 2022. Completed scholarship applications must be returned to Eastex Telephone no later than March 1, 2022. The applicant must be a high school senior and a member of the immediate family of an active member and reside within an Eastex Telephone Cooperative, Inc. exchange as of January 1 of the year of application. An active member is defined as a subscriber receiving local service/dial tone from an Eastex Telephone Cooperative, Inc. exchange excluding employees, directors, and their dependents.

Available: (1st business day after the holiday)

 Contact Us Two Working Days Before You Dig!

Don’t get stuck with cut cables. We encourage you to call us before you dig. A representative of Eastex will locate your cable for you absolutely free!

Visit us online at Texas 811 website
or call (800) DIG-TESS or 811.

Your Rights as a Customer

A detailed article of your rights as a customer is provided in the Eastex Telephone Cooperative, Inc. telephone directory. Some of the items covered are rates and services, resolution of billing disputes, alternative payment plans, and your right to a supervisory review by the Cooperative and/or to file a complaint with the Public Utility Commission of Texas. Also listed are business office hours, addresses and telephone numbers, locations where information may be obtained, and where bills may be paid. A notice of non-discrimination is included. This information is printed in English and Spanish.

We encourage you to read the information contained in your telephone directory and to contact your local business office concerning any problems or questions.

This information is provided to you pursuant to part 26.31 of the Public Utility Commission of Texas’ Substantive Rules.