Don’t Be Down. Give Us a Call!

Reporting Trouble

If you ever experience trouble Monday through Friday, 8am-5pm, please call your local business office, and our representatives will collect the needed information.

So, next time your service is interrupted, give us a call! We don’t want you down!

Reporting Trouble After Hours

We try our absolute best to resolve any service troubles as quickly as possible, even on weekends and holidays! Next time you experience an outage after business hours, give us a call right away using the quick steps below. Without your call, we do not know you are experiencing any issues.

Quick steps to report after-hours trouble:

Contact the After Hours Support line at (800) 379-2893.

Leave your name, contact number, address, and Eastex phone number with which the trouble is associated. Your Eastex phone number is important, even with internet issues, because it tells us which repairman to dispatch.

Provide a brief description of what you are experiencing.