Manager’s Message – May/June 2023

Ready to serve

There for you when needed most

One of the pleasures of my role at Eastex is the honor of working alongside some of the most dedicated and hardworking professionals in our industry. We are blessed to have an experienced, committed staff devoted to serving you.

are the hardest. Sudden storms, flooding and so much more Or do they can disrupt not only the services we provide, but also the lives of individuals and productivity of businesses. We know you depend on our communications tools, especially in critical moments such as the need to call for emergency help.

So, even in the most trying of conditions, our crews go into the field as our front line in the effort to keep you connected. They work tirelessly for as long as needed to restore service to you.

I’m always appreciative as these crews go out into environments most of us wish to avoid, including in the middle of downpours high winds or extreme heat. The challenges change by season and are as unpredictable as the weather itself. But our commitment to excellence means your service is as consistent and reliable as possible.

If you’ve ever wondered why someone would work so hard, the answer is simple. Each member of our crews — truly our entire staff — has roots in this area. We know we’re working to help our friends, our families, our neighbors and our entire community. They genuinely care about those they serve.

When an outage does occur — and no matter the preventative step s we take they sometimes will — we ask for your patience as our crews hit the road to restore service. Also, as you’re driving please keep in mind to take note of repair vehicles on the roadside. Please slow down and give them a little extra space. They’re working to help everyone, and in return you can help keep them safe.

While repair crews are some of the most visible members of the Eastex team, others play equally critical roles. When problems arise, everyone helps. But I’d like to also mention a unique challenge unimagined when the first telephone calls crossed our lines.

The fast internet network we manage requires care, and our professionals work daily to keep it safe and secure. Eastex is your local hub on the global internet, connecting you to resources needed for health, education, employment, entertainment and far more.

Our teams keep that connection solid, a highly technical, always evolving role. After all, cyberthreats are real, and we follow industry best practices to secure our network. But the responsibilities extend to the needs of individuals and business users. If you have an internet problem, our customer-support experts and technical staff are committed to helping.

Whether it’s the immediate recovery after an event such as a storm or the day-to-day aid to keep critical services like internet access working, everyone at Eastex makes your needs the priority.

Thank you for letting us serve and to be a part of this wonderful community.