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November – 2021

New $5 Bill Credit for Paperless Billing

Beginning November 1, any residential or business customer who opts into paperless billing will receive a one-time $5 bill credit.

The Benefits of Paperless Billing

Person using laptopPaperless billing alleviates concerns related to mail delivery disruptions and delays, as well as reduces the amount of paper waste. To receive this benefit, please contact your local office or visit the e-care portal. At any time, you may view and print bills at your convenience from the e-care portal.

Happy Thanksgiving!

Eastex Telephone business offices will be closed Thursday, November 25 and Friday, November 26 for the Thanksgiving Holiday.

 Autopay Options

Did you know we offer several autopay options? From ACH, credit card to electronic check payment options.

You don’t have to deal with postage or any mail delay concerns, don’t have to drive to the business office and don’t have to worry about possibly missing a payment and receiving a disconnect notice. You may sign up for autopay through the e-care portal as well!

Reminders for Keeping Personal Information Secure

At Eastex, we are committed to keeping your personal information secure. We appreciate your business and would like to remind our customers of some simple tips to keep your personal information safe:

  • An Eastex representative will never call you to ask for your account number, credit/debit card number, bank account information, or social security number.
  • Scammers can spoof their caller ID. Don’t assume the caller ID is correct for any call you receive.
  • Eastex will not ask you to make a payment outside of your normal payment method.
  • Eastex will never demand you pay something over the phone.
  • Eastex will never send a pop up on your computer or phone requesting payment.
  • If at any time you are suspicious of a caller claiming to be from Eastex, hang up and contact Eastex directly using one of the methods below.
  • If payment is needed, Eastex will contact you by Postal Mail.
  • Exercise extreme caution if you return automated message calls, these can be scams as well.

Veterans Day is November 11

Take time to remember those who served!

Thank you for your service.