September – 2021 – Eastex Telephone

Don't Be Down. Give Us a Call!

Eastex has repairmen on call 25/7, even on Holidays!

Reporting Trouble

If you ever experience trouble Monday through Friday, 8 a.m. to 5 p.m., please call your local business office, and our representatives will collect the needed information. So, next time your service is interrupted, give us a call! We don’t want you down!

Reporting Trouble After-Hours

We try our absolute best to resolve any service troubles as quickly as possible, even on weekends and holidays! Next time you experience an outage after business hours, give us a call right away using the quick steps below. Without your call, we do not know you are experiencing any issues.

Quick steps to report after-hours trouble:

Contact the After Hours Support line at (800) 379-2893.

Leave your name, contact number, address, AND Eastex phone number with which the trouble is associated. Your Eastex phone number is important, even with internet issues, because it tells us which repairman to dispatch.

Provide a brief description of what you are experiencing.

Labor Day is September 6!

Eastex Telephone offices will be closed Monday, September 6 in observance of Labor Day.

Happy Grandparents Day!

Sunday, September 12 is Grandparents Day. Give them a special hug or phone call to let them know how much you care.

Hurricane Preparedness Guidelines

If you are under a hurricane warning, find safe shelter right away

When a hurricane is 36 hours from arriving

Turn on your TV or radio in order to get the latest weather updates and emergency instructions.
Restock your emergency preparedness kit. Include food and water sufficient for at least three days, medications, a flashlight, batteries, cash, and first aid supplies. Visit the Build a Kit website for more details.

When a hurricane is 18-36 hours from arriving

Bookmark your city or county website for quick access to storm updates and emergency instructions.
Bring loose, lightweight objects inside that could become projectiles in high winds (e.g., patio furniture, garbage cans); anchor objects that would be unsafe to bring inside (e.g., propane tanks); and trim or remove trees close enough to fall on the building.

When a hurricane is 6-18 hours from arriving

Turn on your TV/radio, or check your city/county website every 30 minutes in order to get the latest weather updates and emergency instructions.
Charge your cell phone now so you will have a full battery in case you lose power.

When a hurricane is 6 hours from arriving

If you’re not in an area that is recommended for evacuation, plan to stay at home or where you are and let friends and family know where you are.
Close storm shutters, and stay away from windows. Flying glass from broken windows could injure you.
Turn your refrigerator or freezer to the coldest setting and open only when necessary. If you lose power, food will last longer. Keep a thermometer in the refrigerator to be able to check the food temperature when the power is restored.

Survive during a hurricane

If told to evacuate, do so immediately. Do not drive around barricades.
If sheltering during high winds, go to a FEMA safe room, ICC 500 storm shelter, or a small, interior, windowless room or hallway on the lowest floor that is not subject to flooding.
If trapped in a building by flooding, go to the highest level of the building. Do not climb into a closed attic. You may become trapped by rising floodwater.

Be safe after a hurricane

Listen to authorities for information and special instructions.
Do not touch electrical equipment if it is wet or if you are standing in water. If it is safe to do so, turn off electricity at the main breaker or fuse box to prevent electric shock.
Avoid wading in floodwater, which can contain dangerous debris. Underground or downed power lines can also electrically charge the water.

Contact Us Two Working Days Before You Dig!

Don’t get stuck with cut cables. We encourage you to call us before you dig. A representative of Eastex will locate your cable for you absolutely free!

Visit us online at Texas 811 website
or call (800) DIG-TESS or 811.